Shipping policy

Thank you for your purchase! We're excited to get your order to you. Please review our shipping policy below for important information regarding processing and delivery.

**Order Processing:**

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

**Shipping Rates & Delivery Estimates:**

Shipping charges for your order will be calculated and displayed at checkout.

*   **Standard Shipping (Domestic):** Once shipped, orders typically arrive within **7-15 business days**. This timeframe does not include the initial 1-3 business day processing period.

*   **International Shipping:** We currently offer international shipping to select countries. International shipping times can vary significantly based on the destination country's customs procedures and local postal services. Estimated delivery for international orders is generally 10-25 business days, in addition to the 1-3 business day processing time. Any customs duties or taxes applied to international shipments are the responsibility of the customer.

Please understand that these are estimated delivery times. While we strive to meet them, unforeseen circumstances such as carrier delays, customs inspections, or extreme weather conditions can occasionally impact delivery.

**Order Tracking:**

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment directly on the carrier's website. Please allow 24-48 hours for the tracking information to become active.

**Shipping Address Accuracy:**

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.

**Damaged or Lost Packages:**

If you receive your order and find that it is damaged, please contact us immediately at [Your Contact Email/Phone] with your order number and photos of the damage. We will work with you to resolve the issue promptly. If your tracking information shows that your package was delivered but you have not received it, please check with your local post office and neighbors. If you still cannot locate it, contact us within [e.g., 7 days] of the reported delivery date so we can assist in investigating with the shipping carrier.

**Questions:**

If you have any questions about your order's shipping status, please don't hesitate to contact us at [Your Contact Email/Phone].